Majority of the managers rise to their positions based on their hard skills. In fact, hardly any of the best managers get the requisite training when it comes to handling employees. And in particular, the difficult employees. You see, one of the hardest hurdle that managers undergo these days is managing difficult staff.
And you may not be able to control them entirely. Fortunately, you will always have the leverage to micro-manage their environment to ensure their optimum production. If you are finding it hard to manage your difficult employees, then this article is for you; read on and internalize the concepts highlighted herein and you will never get frustrated executing your work.
To start with; you need to ensure that you document all your records. If issues attract the attention of the legal frameworks and they are not documented, they are as if they never happened. Even when you are getting frustrated, and you are considering termination of the concerned individual, it is important that you document everything properly.
You wouldn’t like the situation where you get frustrated by your subordinate, and you are weighing the option of terminating him or her; there are increased likelihoods that you are going to get challenged in a labor court, and you might lose the case. In fact, you might even have to pay them for the damages that you have caused.
It is also that crucial that you get used to documenting training and coaching that you offer. Every training that you offer are considered coaching. These are your efforts to salvage the difficult the employee.
You see, if you want to build a termination case, you will have to show the efforts that you contributed to ensuring that your staff improved the levels that you wanted. Make sure you have all your efforts documented appropriately.
You should avoid wordings such as attitude. When handling a difficult staff, you should be able to avoid such as since it is not specific and is too subjective as well.
You need to also focus on specific behaviors and qualities of their work. You may even choose to delegate some special undertaking to the difficult person and carefully monitor the reaction that they got on their face. Seek an explanation to such a reaction and make sure that you have facts.
It is imperative that you learn to be objective, not subjective. Mention their specific behaviors that are inconsistent with the standing code of conduct.
Document such behaviors since they are going to be reviewed by the disciplinary panel. And more essentially, you need to make sure that all their goals and objectives can be quantified and are specific, and in writing for accountability purposes.